All items purchased through the ecommerce store are non-refundable.
Items purchased through this store are digital items. Which, once received cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Digital Media
In the event where a purchase is made and the content is not received via email. This content will become immediately available and will be accessible using the "downloads" menu, in the website header on cakeshak.uk
Failed payments or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Contact us at [email protected] for questions related to refunds and returns.